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Last month I called multi choice to upgrade my package. The consultant I spoke to told me that if there is enough money I paid is going to upgrade automatically, even when you downgrade you pay money for that package is going to downgrade itself. The following month I paid money for downgrade but to my surprise I saw the channels are not downgraded. I called multi choice again. The person I spoke to just agreed that she will do the downgrade. Someone called me from multi choice want me to pay money. I told her that I won't pay the money because I have been misleaded by their consultant. Now they suspend my services for what? I don't owe money to multi choice or is because they got power over me? Or I must pay for someone's mistake? No is impossible.