TP
Tsholofelo P

1 reviews | Active since Jul 2016

30 Dec 2016, 10:43

*******

<p>Iam getting tired of your **** I have paid my services long before the debit order was scheduled I hired a movie on box office which didn't even play yet I was charged R35 funny how you have the decency to still schedule the debit order of that amount and threaten to suspend my services this is bull**** you can't charge me for a service that was not rendered you don't have customer centricy whatsoever you guys are the worst </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Dec 2016, 10:55
Official

Dear Tsholofelo

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jan 2017, 11:48
Official

Good day Tsholofelo

It shows on our records that your BoxOffice account has an outstanding balance of R35.00 due for payment.

It is important to contact us within 48 hours after renting BoxOffice movie for technical assistance. This will enable us to do necessary troubleshooting and resolve your query.

In future, please use the BoxOffice wap bo.dstv.com to rent the movie from your decoder. Should the problem persist, press and hold the power of the decoder. Your decoder will respond by scanning, once done you'll have the movie available in five minutes.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,