JP
Johan P
1 reviews | Active since Mar 2009
13 Dec 2016, 09:15
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<p>I used to have a holiday home facility which I closed as I sold the property a year ago. Now all of a sudden I have a deduction of R103.87 taken off as I have a debit order. I was not contacted regarding this additional deduction IT WAS JUST DONE.</p> <p>When phoning to inquire I spoke to such an arrogant lady and this deduction is for 2015 and we are at the close of 2016.</p> <p>This is unaceptable for this deduction to just be done without my authorisation or any explanation.</p> <p>It is also UNACCEPTABLE to deduct for over a year ago.</p> <p>I require URGENT attention regarding this issue</p>
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Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
13 Dec 2016, 09:41Dear Johan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply13 Dec 2016, 09:41
Official
Dear Johan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Dec 2016, 12:37Good day Johan
Thank you for taking our call, as discussed the payment of R103.87 is not reflecting on our end. In order for our finance team to trace this payment they will require your proof of payment.
Please send it to ***. You will receive the case reference number which we will need to trace your proof of payment.
Kindly reply with the case number as soon as you have received it.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply13 Dec 2016, 12:37
Official
Good day Johan
Thank you for taking our call, as discussed the payment of R103.87 is not reflecting on our end. In order for our finance team to trace this payment they will require your proof of payment.
Please send it to ***. You will receive the case reference number which we will need to trace your proof of payment.
Kindly reply with the case number as soon as you have received it.
Regards
Elna
Best regards,
JP
Johan P's updateReviewer Update
13 Dec 2016, 13:22Enquiry Reference Number :
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JP
Johan P's update13 Dec 2016, 13:22
Reviewer Update
Enquiry Reference Number :
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JP
Johan P's updateReviewer Update
13 Dec 2016, 13:23Case number **********
JP
Johan P's update13 Dec 2016, 13:23
Reviewer Update
Case number **********
DStv (MultiChoice)'s replyOfficial
14 Dec 2016, 13:53Good day Johan
Thank you for your prompt response the matter is under investigation, we will advise as soon as more information becomes available.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply14 Dec 2016, 13:53
Official
Good day Johan
Thank you for your prompt response the matter is under investigation, we will advise as soon as more information becomes available.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Dec 2016, 11:03Good Morning Johan
Upon checking your account we can verify that the amount of R103.87 debited was for your holiday home account.
The Holiday account had an outstanding of the above amount which was only debited on the 11-12-2016. Kindly refer to your personal email for your latest statement.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply16 Dec 2016, 11:03
Official
Good Morning Johan
Upon checking your account we can verify that the amount of R103.87 debited was for your holiday home account.
The Holiday account had an outstanding of the above amount which was only debited on the 11-12-2016. Kindly refer to your personal email for your latest statement.
Should you have further questions, please do not hesitate to contact us.
Regards
Elna
Best regards,