kP
khabonina P

1 reviews | Active since May 2015

26 Oct 2016, 09:27

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<p>I TOOK OUT A SUBSCRIPTION FOR 24 MONTHS FOR A EXPLORA. I WAS ADVISED THAT I WILL PAY R539 PER MONTH. I WAS ASKED TO QUICKLY CANCEL MY OLD SUBSCRITION SO TAHT I COULD NOT BE CHARGED , WHICH I DID. I SPOKE TO AN AGENT AND WAS ADVISED THAT I AM GOING TO PAY R435 THIS MONTH AS I HAD A CARRIED OVER CREDIT. TO MY SURPRISE I WAS DEBITED R836. SPOKE TO EVINA ANTHOO TEAM LEADER CALL CENTRE. SHE SAID THAT I AM LIABLE FOR THE CHARGES . THE MAIN POINT HERE IS THAT I WAS GIVEN FALSE INFO BY THEIR AGENTS. I WANT A REVERSAL NOW</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Oct 2016, 10:01
Official

Dear Khabonina

We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Oct 2016, 16:03
Official

Good day Khabonina

Thank you for taking your time to contact us.

According to our records, your query has been referred to the relevant department for further assistance.

Kindly expect feedback directly from them.

Please feel free to contact us, should you require any further assistance.

Best regards

Dinah

Best regards,