1 reviews | Active since Jul 2016

31 Jul 2016, 13:32

Rip of galore

<p>Very seldom do I rant about bad service, but today I have to make an exception. I had the misfortune of having to go to Multichoice in Randburg to take in my faulty PVR decoder. This same decoder was a replacement unit in January. I was very sternly told that I need to pay R700 for a replacement unit as the guarantee on the replacement was 3 months which I was never informed of. Why should I have to pay for hardware failure on a replacement unit. This will mean that I am paying more for a refurbished unit than I did for my original decoder. My late uncle always used to say you should get a warm fuzzy feeling when you being *****ed and right now I don't get this warm fuzzy feeling. Multichoice who makes so much money from our subscriptions have chosen to reduce the number of movie channels we have and will take any opportunity to rip us off. I think after many years as a subscriber I need to call it a day and cancel my subscription Thank you DSTV for showing me how much you care. #poorservicedstv.</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Aug 2016, 06:05
Official

Dear Mr Ralph Hiebner

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team