ridiculously poor service

Item: DStv (MultiChoice)
Rating: 1
Author: tammi S

this is just ridiculous ! my decoder is faulty and does not work took it into dstv in burg street cape town only to be told they have no stock ..this was on Monday today is Thursday still no stock and no stock at N1 city store either ! on top of this iI am told the so called new decoder I am getting is a serviced decoder and not new ..this the second decoder that has broken since march !! I am paying over 800 rand a month for this service ! phoned head office in Randburg to be told we dont have access to stock counts here you need to speak the branch ..which of course had no idea when they would be getting their stock which is not even brand new ..why should i pay this amount plus insurance of 19 rand a month to receive a serviced decoder ! so angry right now!

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

19 Jul 2018, 15:43

Dear Joan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply19 Jul 2018, 15:43

Official

Dear Joan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

20 Jul 2018, 09:15

Good day Joan

Thank you for taking my call today.

As discussed, kindly expect a call back from our technical team at N1 City for stock availability.

Furthermore, the service is currently suspended due to the technical problem and account is credited.

Once the decoder is changed, your DStv service will be reconnected.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply20 Jul 2018, 09:15

Official

Good day Joan

Thank you for taking my call today.

As discussed, kindly expect a call back from our technical team at N1 City for stock availability.

Furthermore, the service is currently suspended due to the technical problem and account is credited.

Once the decoder is changed, your DStv service will be reconnected.

Kind regards

Dinah

Best regards,

tammi S's updateReviewer Update

20 Jul 2018, 09:34

thank for your response and your agreement to credit me with the days i havent had dstv ..i need this decoder in Burg street cape town as I do not live near N1city but assume all dstv outlets will receive stock at the same time but one never knows ...i still find it hard to understand that a company the size of dstv /multichoice which is a huge nationwide company can not have stock of decoders ..it is really unacceptable and not only one day but now the 5th day and when i went in on Monday the stock had supposedly been ordered the week before..you are not some small one man business which i could then understand ..and as i said before this is the second decoder to break since March ..I really hope that they make a plan to get stock today as if not that leaves me without tv for the entire weekend ..i await the arrival of new stock urgently

tammi S's update20 Jul 2018, 09:34

Reviewer Update

tammi S's updateReviewer Update

20 Jul 2018, 14:20

dstv has managed to get a decoder and all is now sorted thank you

tammi S's update20 Jul 2018, 14:20

Reviewer Update

dstv has managed to get a decoder and all is now sorted thank you