Ridiculous... Unable to contact them to get my fully paid service working

My subscription is fully paid up. I only have the Dish channel. Error 16-3. They do not reply to messages. Unable to get through to their call centre. Their website cannot find my ID number and therefor I cannot do anything from there.

Unbelievable that such a so called a hi tech company cannot provide a simple service. Probably because of their monopoly position?