GN
Gerald N
1 reviews | Active since Mar 2018
27 Mar 2018, 16:00
Ridiculous turn SLA or turn around time of Multichoice/ DSTV
My decoder was faulty and had the shop replaced it. Therewas a technical issue and the agent old me it would can take from 1 to 8 hrs. This is unacceptable because I travelled early from Eerste River to Westgate Mall to avoid traffic and this was the only time I could bring in my decoder.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Mar 2018, 19:44Dear Gerald Van Neel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Mar 2018, 19:44
Official
Dear Gerald Van Neel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
GN
Gerald N's updateReviewer Update
27 Mar 2018, 22:51After my decoder was replaced, it did not work properly. Arriving home my pvr functions was not working, neither my extra view ****ion. I called customer service and spoke to Lee. I asked him if he could phone back and he could not. He could not rectify fault and became sarcastic. I requested to speak to his superior, but his superior was busy with another client. He would tell his superior to call me. It is now 22H48 and nobody called me. It seems like multichoice is only interested in his clients money but is unable to give them customer service. This is actually sad for a top company like multichoice.......I spend more than 20 min on my phone and it seems like I have to go back to the shop again a waste of money and time. Sad
GN
Gerald N's update27 Mar 2018, 22:51
Reviewer Update
After my decoder was replaced, it did not work properly. Arriving home my pvr functions was not working, neither my extra view ****ion. I called customer service and spoke to Lee. I asked him if he could phone back and he could not. He could not rectify fault and became sarcastic. I requested to speak to his superior, but his superior was busy with another client. He would tell his superior to call me. It is now 22H48 and nobody called me. It seems like multichoice is only interested in his clients money but is unable to give them customer service. This is actually sad for a top company like multichoice.......I spend more than 20 min on my phone and it seems like I have to go back to the shop again a waste of money and time. Sad