Ridiculous Situation with DStv Premium

I started with the MNet analogue decoder in 1986 and am currently a DStv Premium subscriber. I have never missed a payment since 1986 and have been extremely loyal to DStv. As a Premium subscriber, you would think that we would have access to ALL entertainment channels. This is not the case. The channel in question is BBCUKtv channel 134. When I called the so-called customer service help desk about this, I was told that in order to get this channel, I would need to downgrade to DStv Compact. I said that this makes no sense whatsoever but was told that that is how it works. To make matters worse, you cannot get to speak to anyone in management. Well, no wonder DStv are loosing subscribers if this is how they treat subscribers on their "so called"Premium package. They are in fact now forcing me to consider whether I want to remain as a subscriber or not after 39 years. Jeff Stern