Ridiculous service from multichoice

I am using Dstv access and I have disconnected my extra view in April already as a result i was told to pay R115 for only 1 decoder as from the 1st of May 2021. I have paid the R115 for 1 decoder that i was using and at some point it got disconnected around the 4th of may again. I called again and the guy who assisted me reconnected my services again saying there is no outstanding balance on my account. For the 1st of June i wanted to pay my R115 as normal but i could see on watsapp self service that my outstanding balance is R194. I then called again and the lady i spoke to indicated that i have arrears on my account which led to the R194.00. I do not understand the arrears because i have paid for my may account in full and i was told there is no outstanding balance. Besides, if i was in arrears how was it possible that my service was active for the whole of may because i understand dstv we pay in advance. What you pay for is what you get so how does one incur arrears on the account which is active. The lady then promised to escalate my matter to the finance department and they will call me back within 24hours. I even asked the lady my account is due to be paid on the 2nd of every month so what if it gets disconnected while waiting for the call from finance department, then the lady told me not to worry everything will be sorted.Till today i haven't received any call from dstv and they had a nerve to disconnect my services. Today i spoke to one *********** lady by the name of Thubelihle and she couldn't assist me as well. I requested to speak to her manager and she told me that was not possible due to covid as a result she cant transfer my call. She promised to listen to all my recorded telephone conversations and she will come back to me. When i asked her when she told me either today or tomorrow no assurence. I have incurred costs calling dstv now and then without any help.Terrible service, too much lies from staff members and incompetency.Absolutely ridiculous. My customer number is ***0. Account number ***. I have been calling from April regarding my dstv can one imagine how much Ive spent already.