Ridiculous service

MultiChoice!

They charged me over R3000 since November 26 2020,i I overpaid them in Dec and they said it will be for the month of Jan as well,in Jan I had an outstanding amount of R130.27 which they debited and told me i now owe 0.00 a few days later switched off my dstv and told me I need to pay R1990 mind you I took this new explora ultra on the Black Friday special and they charging me these ridiculous amounts,they told me to send in all proof of payment and I’ve done exactly that,one consultant told me that my account is active,and it’s sorted,but it’s still not active!