Ridiculous service

My account has now been suspended for the 3rd time, each time I call the call center and ask them to send me an invoice so I can pay, I get their newsletters but no invoice? Each time I get nothing. I am an annual payer, how hard can it be? Now they refuse to I suspend my account u Tim I pay and I refuse to pay without getting an invoice, so now I am cancelling my account.... With that kind of poor service Netflix is going to destroy them. In addition, in July my account magically became monthly and they took a debit order off my account without my consent to do so, not sure they can legally do so? I am fed up with their sloppy call centre and waiting for 10-15 minutes every time I call them to get an invoice.