ridiculous service

The service received from Multi Choice is ridiculous, I’ve had to call multi choice 4 times and all 4 times I’ve had to repeat my story. I was on price lock my contract has come to an end and I don’t want to be on any contract anymore, I’ve wasted my airtime trying to sort this is out. Now I need to amend my ID number and I’m faced with the same challenge, I was told to go to a DSTV agent to submit a copy of my ID and confirmation letter which was done on Saturday at Signate Terrance shopping mall but to date my details are still incorrect. Does Multi choice have competent staff, if so, please get one competent person to give me a call so we can sort out this mess.