Ridiculous service

Dstv/ multi choice has become the most mediocre service provider ever. I called several times today trying to reconnect my account THAT I HAVE PAID FOR. I paid my account on Sunday ( Immediate payment)only to have it switched off today because it was apparently not updated. How do systems suddenly become unable to automatically update payments? Your agents also need extra training. The lady even sounded bored because of the questions I was asking. She was so impatient that she even **** about me receiving a call back from the accounts dept which hasn’t happened! I’m annoyed actually.I need my account restored. This is ridiculous!