Ridiculous service

I recently subscribed again to the Premium Package. A debit order subsequently went off my bank account and I was advised that the service will be activated. Needless to say despite me spending a collective 4h15 minutes on the phone with your agents, this has not been done. I don't know why I'm burdened by sheer stupidity as the agents simply drop the calls when after advising me to reset,switch off, remove smart card and this doesn't work. I cannot explain my frustration with you guys enough as this pathetic service is so uncalled for. I now remember why I discontinued your service to begin with.