Ridiculous Service

This is the 3rd month now that my dstv is been cut due to the fact that dstv states my payment is late yet it’s on debit order,I have received confirmation with my price lock explora ultra. It is absolutely ridiculous that when i try to explain the situation to the services team they don’t even know what promotions that the damn company is running. I said to the consultant just a few minutes ago that I’ve upgraded and taken your package for R899 she responded saying the 1 we have is R839. It’s really frustrating to have this happen the 3rd time now and not have a single soul tell me what the issue is when every single payment made has been on time and not a day later than due. I can’t believe the problems that dstv is giving their customers during a time where companies are battling to stay afloat. Other streaming networks are looking more and more appealing right now and I blame this horrible service for it. I expect a call and I refuse to speak to a consultant!!!! I want someone in management to contact me immediately!!!! I can’t deal with consultants who are completely oblivious to what’s happening in their own workplace.