Ridiculous respond time

<p>I have been trying to get the explora price lock installed for the past 2 weeks. I called the call center and they have opened an account for me but say another department need to call me back and verify a few details before the process can be completed. This was on the 1st of Jan and I have yet to receive a call from them. I have called back 3 times and get the same response, that it has been escalated and someone will call me back soon but nothing! I have even. Even to the Multichoice head office in Umhlanga and they say they can't do anything until the call center phoned me back! Clearly DSTV have too many customers so they can't be bothered about new business. </p>