Ridiculous request to resubmit documents

On 18 August, I submitted completed a change of ownership form to transfer the details of my DSTV account to my dad. I received a response saying that it can only be processed on 1 September due to the fact that the account is still active. I understand this. I was requested to resubmit the document so that the process to change could be effective on 1 September. I resubmitted on 18 August. On 19 August I receive a message stating that I should resubmit the documents on 1 September as you can only process the change of ownership then? As big as your company is, are you telling me that you cannot keep documents on record and set a reminder to process my request at a later date?? This is ridiculous.I will not have access to internet/email from the 1st of September so please follow up on this request as I will not resubmit these documents again. I have included the reference number below.<br> <br> Enquiry Reference Number:<br> ***<br> <br> Enquiry Reference Number:<br> ***