1 reviews | Active since Oct 2019
Ridiculous Pricing on non used Services
I love dstv since the TV keeps my kids indoors but then some idiotic experience that I received from the call centre agents TCM ,TM and MM those two consultants can't even understand a single question I asked.
Ok my problem is this I app**** for DSTV internet which I didn't have problem from the start used it and well I lost my job before I did my first payment and since I skipped my first payment the Internet as well stopped working.
Since I was not working I didn't have problem with that and by that I couldn't even pay monthly premium of dstv access which is R119 pm it was tough very tough. Now that I got new job and willing to pay when I checked with call centre agents I was told some crazy amount of which I don't even understand why that amount, the last time I used their services I was owing R690 and I don't think the R690 generated interest to the amount of R1954 in seven months of not using their services. I believe their records shows the last time I used DSTV services.
I am one of the clients who is fed up with DSTV multichoice and their crazy prices. The worst part their call centre agents gave me three different prices one was R1594 , R1954 and R1754 and the only money that I know I owe them is only R690 which I don't have problem paying but for these other ridiculous prices charges I say No please stop *****ing from us DSTV.
Please solve this issue and I'm thinking of returning and cancelling the router deal since is still in its original packing. I can't pay the price which I don't know what is it for and please train your staff they are so rude and so impatient
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
