FM
Frank M

1 reviews | Active since Oct 2019

16 Oct 2022, 21:58

Ridiculous Pricing on non used Services

I love dstv since the TV keeps my kids indoors but then some idiotic experience that I received from the call centre agents TCM ,TM and MM those two consultants can't even understand a single question I asked.

Ok my problem is this I app**** for DSTV internet which I didn't have problem from the start used it and well I lost my job before I did my first payment and since I skipped my first payment the Internet as well stopped working.

Since I was not working I didn't have problem with that and by that I couldn't even pay monthly premium of dstv access which is R119 pm it was tough very tough. Now that I got new job and willing to pay when I checked with call centre agents I was told some crazy amount of which I don't even understand why that amount, the last time I used their services I was owing R690 and I don't think the R690 generated interest to the amount of R1954 in seven months of not using their services. I believe their records shows the last time I used DSTV services.

I am one of the clients who is fed up with DSTV multichoice and their crazy prices. The worst part their call centre agents gave me three different prices one was R1594 , R1954 and R1754 and the only money that I know I owe them is only R690 which I don't have problem paying but for these other ridiculous prices charges I say No please stop *****ing from us DSTV.

Please solve this issue and I'm thinking of returning and cancelling the router deal since is still in its original packing. I can't pay the price which I don't know what is it for and please train your staff they are so rude and so impatient

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Oct 2022, 22:15
Official
Hi Frank Manyama, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
FM
Frank M's update17 Oct 2022, 15:33
Reviewer Update
Please I need to know what's the solution to resolve the issue I just mentioned .