Ridiculous price increase

Hi. I recently couldn't believe when I was billed R1503, from R1187. I immediately reached out to the chat option, no sympathies whatsoever. I also reached out via email, no response. I was just looking for help, someone to tell me why the sudden jump. I tried again the chat option today, I was told about a price increase. Since when is a price increase that high, a staggering R316? I got a breakdown of what I'm being charged. I asked for alternative options, I was told there weren't any & if I'm unhappy I should just cancel my subscription. There's no respect for a long standing customer, maybe I'm one too many now that should I leave, no one would even notice. I'm going to explore other options, if I find one, I'll let you know. I took out DStv many years ago for the love of entertainment, later on I had kids who happen to love entertainment so I've stuck around. It was simple, lower my premium by downgrading or get a price lock, something I was offered before, not once but no one cares, I'm not even treated with dignity. I'm disappointed. Thanks DStv.