Ridiculous levels of customer service for a company of their stature. Useless consultants untrained and just bots sitting to go through a script when dealing with customers

On the second of January 2020 I used the dstb whatsapp service as usual to pay for my account and the service indicated that my account was paid up for January till fen 02 2020.today the 9th of Jan 2020 I woke up to no connection and called dstv Durban and spoke to a consultant by the name of Anele. She unhelpful and only wasted my airtime. Instead of getting someone with authority to assist she seemed bent on blaming me for their error and end it there and when I insisted that she should get someone she started getting rude. Eventually she said she was getting help and put me on hold till I ran out of airtime before she returned. Their error indicated that my account was settled and now they are expecting me to pay a reconnection fee and all these other amount for their error. Had it nor been their error my intention had been to downgrade to a lessor package and pay for it. Below is an insert from chat with them on the 2nd. [01/02, 18:26] DStv Self Service WhatsApp: You are currently on DStv Compact

You can change your package to: 1. DStv Premium R809 P/M 2. DStv Compact Plus R519 P/M 3. DStv Family R265 P/M 4. DStv Access R105 P/M 5. DStv EasyView R29 P/M

Which package would you like?

[Tip: you can reply with the package name or number] [01/02, 18:26] chaweka: 5 [01/02, 18:26] DStv Self Service WhatsApp: Ok, great! I'm getting the package costs for you. Please be patient this might take a few minutes. [01/02, 18:27] DStv Self Service WhatsApp: Before you proceed, did you know you can save with *Price Lock* deals?

What would you like to do?

_1)_ View my quote _2)_ View Price Lock deals [01/02, 18:27] chaweka: 1 [01/02, 18:27] DStv Self Service WhatsApp: Ok, great! I'm getting your package costs. [01/02, 18:27] DStv Self Service WhatsApp: Your downgrade from *DStv Compact* to *DStv EasyView* on *V****, will be *R29*.

You've already paid for a month of *DStv Compact*. You won't miss out and can enjoy your viewing for the rest of the month.

What would you like to do?

_1)_ Schedule my downgrade _2)_ Cancel my downgrade [01/02, 18:28] chaweka: 2