Ridiculous lack of service

Problems in a nutshell: Signed a DPP contract about a year ago Earlier this year my Explora and smart card was miraculously assigned to someone else Service not working for whole weekend, stuffing up many of my per recordings, a service that I pay for Account got suspended frequently due to non payment as my decoder and smart card 'belonged' to someone else Have to phone every time to resolve it as I am on debit order. Gets resolved by one department then another decides I haven't paid and suspends it again. Then they debit R2400 off my account Supervisor assures me that he will phone me back at 8am. Waited till 12 Then it comes to light that my contract was never loaded as DPP and that my price would increase Then total incorrect debit order goes off my account n the wrong day Then someone hones me saying they believe I am interested in getting an Explora WTH?! Have spoken to Rashida Adams twice. She is apparently PA to Service Manager, or something like that. I insisted on speaking to a manager but was given the assurance that Rashida has the authority (as a PA) to resolve the issue. Spoke to her again earlier this week and flowed it up with an email. Received a very bland email response without any CI, titles, contact details, etc acknowledging my email and assuring me that I will get feedback. Still waiting.... Stuff up is entirely due to fault n the side of DSTV/Multichoice.