Ridiculous going back and forth
Good day, this is the 3rd day this month my dstv has been blocked, everytime, I spend hours on the phone to eventually hear that it is the fault of Dstv and won't happen again. Please fix this now, or immediately refund the days you have wrongfully blocked my account. I have been liasing with a consulant for almost 2 hours who now wants my proof of payment, this is ridiculous, check the account the 2 consultants who assisted previously checked it on your side, why should I do admin to fix your fault.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Aug 2020, 14:45Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Aug 2020, 14:45
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Aug 2020, 01:16Hi Aaliyah Imaan Morgan,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the services are active on the account and we will reverse the incorrect charges incurred that have resulted in this disconnections. We do assure you no further disconnections will occur.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the services are active on the account and we will reverse the incorrect charges incurred that have resulted in this disconnections. We do assure you no further disconnections will occur.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply29 Aug 2020, 01:16
Official
Hi Aaliyah Imaan Morgan,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the services are active on the account and we will reverse the incorrect charges incurred that have resulted in this disconnections. We do assure you no further disconnections will occur.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the services are active on the account and we will reverse the incorrect charges incurred that have resulted in this disconnections. We do assure you no further disconnections will occur.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,