Ridiculous DSTV

Showmax not working on my streaming package after changing package from satellite to streaming. Here is my experience:

0. Changed package Dec 2022 0.1 Had issues. Spent an hour on the line to fix it 0.2 Did not realize till later that showmax is not working 0.3 I do not have the energy to phone again. Left it. 1. Thursday 23 Oct 2023. Called DSTV customer care 1.1 Says I must cancel showmax and put it back on my subscription 1.2 blah blah blah 1.3 didn't work - guidance iffy at best 1.4 Asked for my username and password so that it can be done for me. ***? 2023? 1.5 Cannot help me - will escalate - should be sorted out in 48 hrs 1.6 30 minutes on the phone 2. Friday 1 Dec 2.1 Got the courage to do it again 2.2 Same thing. Please hold on 2.3 15 minutes later...bang..disconnected 2.4 Livid, but phoned again 2.5 blah blah same story - escalation etc 2.6 I say cancel the whole damn thing 2.7 No, they will help me 2.8 Username and password? *** again. I say no. 2.9 Eventually got the showmac cancelled 2.10 I was instructed to switch between phone app and web app. They refer to it as app on the phone and website... 2.11 How can I not have a phone? Then go to your laptop... 2.12 Eventually in Showmax 2.13 Add subscription from DSTV 2.14 Good 2.15 Wait for the verification SMS 2.16 Waiting... 2.17 Do you have another phone? *** 2.18 I quickly signed into internet banking, and voila - hot the sms notification immediatly...no problem on my side 2.19 Send code again...and again..and again 2.20 Please hold - I will check why it is not sending 2.21 20 minutes later 2.22 apparently something blocked...need another number...*** 2.23 Changing my contact details on DSTV 2.24 Let's try again...with the new number 2.25 That doesn't work either. We will escalate. 2.26 Now I've had it. Enough. 2.27 I better get that phone number changed back... 2.28 An HOUR on the phone

No wonder DSTV premium is loosing customers. The writing is on the wall. We need fresh competition.