RIDICULOUS DEBIT ORDERS

I dont know what to do anymore - My account is paid up to date,every month my debit order went off ,I HAVE ALL THE PROOF ,end of September an amount of R2387.00 from my account, went to my bank - reversed the debit order - got back at the office and paid my monthly amount,was told by customer care that there is system issues (they apologize). End of October debited my acc with R1711.20 ,reversed the debit order again,got back to the office and again paid the correct amount via EFT ,phoned again and was told things were rectified and transferred to the correct account. NOW when I called last night I was TOLD that the two EFT's paid end of Sept & Oct were reversed???? That is NOT correct - why would I reverse an EFT payment that I made MYSELF?? There is a huge mess with peoples accounts at Multichoice , I am not the only person I know of that is having these ridiculous billing issues , my account needs to be fixed - WHAT DO I DO? They just don't care enough - Its been almost 3 months with the same issue! Hellopeter - PLEASE HELP ME?