Ridiculous debit order

Greetings,

I’m complaining on behalf of my mom and this is with regards to OnAir.

Last month , OnAir deducted a whopping R695 and she’s confused about this. According to her knowledge, OnAiir is only meant to deduct R139 monthly more extensively to this , over the phone a service provider told her that this amount (R139) would only be for 24 months and we’ve had our explora since 2017 paying this amount. As far as maths is concerned, the 24 months would end two years after that. May I add that there was an amount which OnAir apparently didn’t receive which we sure we paid !

Please fix this issue

Please correct this confusion