1 reviews | Active since Oct 2015
Ridiculous customer service
On 18 Sept'15 my subscription was suspended by multi choice. After contacting them, they realized they never switched off my holiday home connection and they admitted they have made the mistake. They credited my account so basically they owed me money. yesterday when I get home, it is once again suspended. After contacting them requesting my statements so that I can see what is going on, and a big fight, the second assistant switched on my service again.<br> After going through my statement, I have tried to speak to a manager at the ***. I was cut off twice, third time I was told they are in a meeting and to call after 9am. After 9am I was told they would phone me back within 20 min. I am still waiting @ 11h15<br> They charge me for a re connection fee on 19 Sept for their stuff up and once again yesterday for their stuff up again. It shows that I owe multichoice R129.30 up to 19 Oct. Subtract the R100 connection fees and it is a ridiculous amount of R28.30. Not once were I contacted to inform me I owe them money, just a message on my screen saying my subscription are suspended. I do not want to speak to a consultant anymore. I want to speak to a manager. Ridiculous customer servic
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that we have adjusted your billing to reflect a zero balance and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that we have adjusted your billing to reflect a zero balance and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert