Ridiculous Bill AGAIN

Good day

I am not too sure why do we always have to run this process every month regarding my bill.

My latest bill with DSTV has amounted to R699, where they got the amount I’m not too sure. I was previously on the Compact Package where paid R399 plus an access fee of R100 and insurance of R35, which made it R535 in total. I recently upgraded to the Compact Plus Package which is R529 + R100 (Access Fee) + R35 (Insurance) +R35 (Box Office) , all of these amounts are meant to amount to R699. I went ahead to make a payment of R130 on 27/01/2021 – so this is mean to bring my account down to R569.

I have to go through this process at each and every month with DSTV and Multichoice. Can you please check and advise please.

Olwethu Mhaka Customer number: ***