RIDICULOUS & APPALLING SERVICE

<p>I have been a customer of Multichoice since I even joined the company for years now & have moved on to greener pastures. The service that I have received from them has been wonderful all along until on 11/04/2017 when I received an sms notifying me that I owe them R1 6692.42 that is supposedly due on 13/04/2017 or my services will be disconnected. The thing is I opted for the DSTV price lock option on both my extraview (compact) & my stand-alone procelock(premium) effective from 28/02/2017 whereas I took out the option prior to 28/02/2017, the installers that they provide were of no help only until the last minute when I had to seek other alternatives for the installation to take place, which was done. Now my thing is I was billed only R390.58 in march & when I enquired, was advised that it was a pro-rata charge but today I find out that I'm a month behind which is a surprise because my account goes off on a debit order, now Aphiwe & Marvin Williams(manager) are informing me that come 20/04/2017 my debit for multichoice will be R3000.00 & odds which I find completely appalling & ridiculous & that there's nothing on their end that can be done, the debit is stilll going to go off, for the mere fact that when the fulll amount wasn't collected in March nobody bothered to inform me but surpirse surprise on 11/04/2017 only then I get an outstanding balance notification which didn't happen the 1st time this mishap occured. Please someone look into this mattar & get back to me with prompt feedback as this is indeed ridiculous. For this to happen after so many years, I just can't comprehend & they're even threatining to disconnect my services, what kind of a mess job is multichoice running?</p> <p>I will await prompt feedback regarding this matter. Please help.</p>