Ridiculous and pathetic service from Miltichoice and their third party companies

I am writing this email with a disappointed heart from service we received from Multichoice and OnAir TV.

In 2021 late in the year, I received a call from a sales Agent from OnAir TV pushing sales for Multichoice, offered me a new decorder as they were surfacing the old ones as the one I was using will no longer 'function' well.

I agreed to the new decorder as these people were calling on behalf of multichoice, they came and installed the new decorder however I noticed that my monthly installment was high so I called their call center that's when I was told that it wasn't a free service but I was upgraded to a new service.

I told the agent that I was speaking to that they needed to come fetch their decorder as this was sold to me under false information. I requested for them to listen to the recording of the sale and once they've done so, to come fetch their decorder and reinstall the old one. The agent came back to me after a few days explaining they have listed to the recording and one of the technicians will come and fetch their decorder.

A week passed by and there was nothing, called the contact center again, again they said they will send an agent to come fetch the decorder. I have made multiple contacts with the company however, no one has made an effort to come fetch their decorder.

Fast track to 2025, I am trying to buy a house and the bank picked up that I have an overdraft of almost R2000 to OnAir TV. I have sent them emails and tried to call their contact center however, no answer to both. I also called Multichoice and spoke Snenhlanhla Ngcobo on the 4th of Feb which she assured me that someone from OnAir will be in contact within 2 days yet I am still waiting.

It seems like Multichoice is aware of these ****mers yet they not willing to assist us as consumers to track them down or assist with any these bills, I called multiple times to Multichoice and have requested to speak to supervisors however they are never available. Speaking to agents makes no sense because you never get any assistance.

I need a letter that's states that I never used their services and I need that amount to be removed from my credit profile.