Ridiculous
I have been on Maternity leave since beginning of January so I decided not to pay DStv at all since I will be away and it was cut off. Suddenly i am receiving SMS that I owe DStv and must make urgent payment. They even threatening to send me to collections agency. How do I owe DStv because if you don't pay your monthly subscription your DStv gets disconnected. This is pathetic and really annoying. We pay 1st then get service. I didn't pay and I didn't get service so what exactly am I owing. Will be taking this matter further
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Feb 2018, 08:23Dear Lerato Nino Wa Kamogelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Feb 2018, 08:23
Official
Dear Lerato Nino Wa Kamogelo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Feb 2018, 12:10Good day Lerato
The DStv service is offered in a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
To fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that you adhere to the month to month billing rules. In your case, we do not have any form of communication to have the service disconnected.
For this reason, the service remained active till the of 11 January 2018, days after your payment date. The pro rata balance was charged for the remaining days which is R187.42 due for payment.
Please settle the balance owed.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Feb 2018, 12:10
Official
Good day Lerato
The DStv service is offered in a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
To fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that you adhere to the month to month billing rules. In your case, we do not have any form of communication to have the service disconnected.
For this reason, the service remained active till the of 11 January 2018, days after your payment date. The pro rata balance was charged for the remaining days which is R187.42 due for payment.
Please settle the balance owed.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,