Ridiculous

My DSTV subscription was disconnected the whole of March due to non payment. I did not watch DSTV the whole month. Last week, the 26th of March 2024, I went to DSTV (Mondeor) branch. I explained that i would like to reconnect and if i do, will i or will i not get charged for the month that i skipped and did not get any service for? They told my subscription is every month on the 25th, and i should only pay R638.34 and my next payment will be on the 25th of April. I paid the amount on the 26th of March, my dstv got reconnected, now this morning the 3rd of April its disconnected again. And now they are saying i should pay another R600 for them to reconnect it. What is going on here? I am actually thinking of just cancelling once and for all. How do we even go about cancelling DSTV? it's absurd and expensive for nothing, even their customer service is mediocre.