BG
Brendan G
1 reviews | Active since Feb 2015
03 Feb 2015, 10:37
RIDICULOUS
Good Day!<br> <br> I'm writing this complaint on behalf of my mother in law who is a pensioner.<br> <br> She was approved in the beginning of January for a DSTV Explorer package to total R799 per month. She followed all procedures and was approved - and confirmed by DSTV call center. <br> <br> She however still has not received delivery of her Explorer!!!! According to the DSTV Call Center, they have an outbound or external company who needs to deliver the unit. Well guess what.... DSTV CALL AGENTS DONT EVEN HAVE A NUMBER FOR THEM???? ***???? How am I supposed to resolve this now? I called a few times and all the agents said the same thing, and how they feel ashamed when people call them regarding this. One lady ctually gave my this number 0861 277. Thats it, only 7 digits..<br> <br> Come on DSTV - For a pensioner to spend all this money per month and have to wait so long. Everyday is forever is you at home waiting for something exciting. this is RIDICULOUS!!<br> <br> Regards
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Feb 2015, 15:50Hello brendangreen,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Feb 2015, 15:50
Official
Hello brendangreen,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention to your request.
Feedback will be provided by written or telephonic correspondence.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Regards
Rupert
Best regards,