RF Technologies in Bloemfontein and DSTV. I hear they are still treating black people like that as I have received many confirmations from different people in Bloem complaining that they have been mistreated as well.

Until today I never got any response from the owner or DSTV.....

Thabiso Bruce Motjetje 14 August · ComplaintsBoard.com · On the 14 August 2019 I visited RF Technologies in Bloemfontein, for decoder repairs. I met a supervisor who calls him Kevin Barlow, who took in my decoder and asked me to wait for 10 minutes. After over 15 minutes I went to get an update but only for him to refer me to his subordinate and couldn't even remember my problem.

I refused to be assisted by the other guy and wanted him to finish the transaction that we started. He then asked me which decoder I gave him, which clearly said he can't even remember what I gave him. He gave me the decoder back and explained that is fine and apologized. And he continued with the other client and never paid an attention to me but tried to dismiss me.

I told him that I'm not happy with the level of service he gives me and the reluctance and undermining me as a client. I asked to speak to the manager and he's response was that he's the manager. I asked that he should then give me his full names and his position which he explained that in actual fact he's a supervisor. I made him aware that I'm going to report his behavior and conduct.

I'm furious that I was treated with disrespect for a prepaid service over the same client that we are just the same and he continued to give attention to her and never saw anything wrong until warned him about my intentions to report him, which then he apologize.

How do we get to be treated like this in your business which we are faithful to? I think the guy doesn't deserve to be in the front office of your company to choice and clients as they come and total forgets the initial one's for whatever reason. I have over 16 years of costumer service experience and you don't treat your clients with disrespect and attitude.

I had to leave the store without even knowing if the decoder he gave me was the correct one which I gave him or if he did fix it. He never even bothered to ask the history behind the decoder, if it was the first time I'm experiencing the problem for him to make a correct diagnosis or explained what could've been the problem and what steps to take should such happen again. Showing less interest in servicing me, I had to drive back home for over 200km. So I came back home with a device that couldn't be mine or fixed and that I might have to drive to another Agency with my cost due to his negligence and unbiased attitude and prejudice exercised against me for whatever reasons he might have.

I demand action and report as well as follow up to this matter. I want my rights be protected as a consumer as much as the company's are protected. How many clients might be treated like this and they are quite maybe? Let's fix this and fix it completely.

I want us to remain on the matter at hand as the are other issues I can raise but for now I need to address the consumer rights and client service standard and service provider responsibilities.

I've been with Multi Choice for a long time and this is just unbecoming.

I hope you find this in order.

Yours sincerely

Thabiso Motjetje *** 080 Cell : *** *** ***

As I await your response in anticipation.

This matter will be escalated to Consumer Commission and other regulatory bodies and authorities.

COMPLAINTSBOARD.COM DSTV Africa-South Africa - Service from an Agent RF TECHNOLOGIES in Dan Pienaar, Bloemfontein On the 14 August 2019 I visited RF Technologies which is a Multi Choice/DSTV Approved Agency…