REWARDS SYSTEM IS A SUCH A FARCE

This the FOURTH complaint that I have now written on this site regarding the same matter. It appears that DSTV / Multichoice is only interested in reflecting that they have responded to a complaint but there is never any resolution.

No one seems to understand what the issue is. However it is clear and simple. Before I moved over to the 24 month contract we were in receipt of 10% discount. At the time Legend reward status offered 20% discount. I needed the 20 points for the 24 month contract for the legend status and hence 20%. Lo and Behold. Contract signed and **** all the discount has disappeared. I am now getting no discount !!!

Please for the thousandth time explain this to me.