Rewards Programme not a reward!!!
I have been going back and forth with these people since April!! I made 3 payments in April and only one payment was captured, I only found this out in July after refusing to put the phone down until I had an answer.
Ever since these rewards started my account has been messed up. I won a 30 day free upgrade to premium which was charged to my account. At my anniversary I received a free upgrade to premium which was also charged to my account. I received a reversal for the 30 day upgrade and not for the other. I also requested the other decoders on my profile be removed instead they were changed to the family package. Every week I have to call in and every week I receive a different story, this issue has been escalated 4 times and I receive no feedback and nothing has been done. The last consultant I spoke to agreed with me that this is not right I have been going back and forth and nothing has been done, he also said I would not be disconnected but once again I am disconnected because of their error.
My account is now sitting on R3820.57 and I refuse to pay until this is sorted out. i am beyond frustrated!!!!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv Hello Peter Team
Best regards,
We are looking into your account query and we will provide you with feedback timeously, and we apologize for the delay in advance. We appreciate your understanding and patience.
Kind regards,
DStv Hello Peter Team
Best regards,