Rewards offered - Said to be Claimed - Never given

Gooday DSTV. I currently have the compact stream package. I was offered a reward to have compact plus for a month. i claimed the reward and my reward history show this. I was told the free upgrade would happen at my next billing cycle, which was the 6 of October. My package has not upgraded to the compact plus. I called the DSTV centre, and was told they cant see any rewards on my account and would pass to finance. Ok then. Never heard another thing. Think this is so poor, that i am offered something which i accept, and then need to chase DSTV to make it happen. Can you tell me what is happening with this?

DSTV response on FACEBOOK Hi Terry, Please confirm the following details for security purposes: -Id/passport number -Residential address -Initials & surname of the account holder so that we may be able to assist you further.

Please send us screenshot of the reward as well.

My Response - this is after frustration and also calling the call centre - who said it would be escalated. (Screenshot of the Reward was provided) I still have them

There are the screenshots for you to see. I have provided my customer number and do not feel comfortable passing my ID and other personal info over social media. I will raise this on Hello Peter as its a blatant lie. No reward has been given to me, yet the portal says so and even gives the value. I will also discontinue with your services at my next billing cycle, as i feel this is ridiculous. I don't need to chase DSTV for your broken system. I have already called your service centre and provided the agent with all information required. Please do not contact me further as i have wasted enough time with DSTV

Response from DSTV on Facebook

Please confirm the following account holder’s details so we may access the account and assist: Initials, surname, I.D number/passport number, physical address, and mobile number. Please confirm the following account holder’s details so we may access the account and assist: Initials, surname, I.D number/passport number, physical address, and mobile number.

Are you aware that you can enjoy great content on the move? Download DStv Now on your Android or iOS device and access a whole new world of content. Just follow these simple steps. ~OM

My Response to the agent not reading: Thank you for this. Will certainly help people understand on Hello Peter.

and again the response

Hi Terry, we understand the inconvenience and frustration this may be causing. We apologise and we would like to escalate the matter to the relevant department so that the upgrade can be loaded. However for security purposes, we require the details above so we can access the account. ~KM

My Next response

I have cancelled my package with Dstv. Please refrain from contacting me again. I am not interested. Apologies for attempting to rectify this with you and contacting Dstv again. I am very Happy with my decision.

I did cancel at this point - but starting missing live football - so decided to join again and just forget all this nonsense, and lie that i received a reward, and will never try to claim the "reward" again.

then received this:

We have escalated the query and our technical team will resolve the matter. We apologise again for the inconvenience. ~KM

NOTHING was EVER done !!

Sharing to help other realize you wasting your time with DSTV and their "Rewards"