1 reviews | Active since Aug 2019
“Rewards”
I won a free month and a free upgrade from their rewards and now all of a sudden I am expected to pay almost double my monthly subscription. My husband called them in my presence and they told him we were not supposed to pay in April as that was our free month but our statement said something else so we paid.
Then the guy tells us that their system will adjust the error by bits over the coming months. How am I supposed to pay R983 when my monthly is R565??? I mean I would be on the premium package if I could afford to pay this much. We end the call by him saying they will investigate.
Now our disconnected, does it make sense do such when he admitted to the error being on their system? This clearly means that we make no difference to Multichoice’s income and they would rather not have us as their customers.
Why did they bother with rewards that end up being a pain to us, they rather not do it if they have no control or means of running it smoothly.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Looks like Multichoice instead of fixing the problem on their system are now getting us to pay the unexplainable bill in bits and pieces. Please reinstate our services while you sort your system out or reimburse us and cancel our whole account because you the service provider do not know what is going on with your offers.
Looks like Multichoice instead of fixing the problem on their system are now getting us to pay the unexplainable bill in bits and pieces. Please reinstate our services while you sort your system out or reimburse us and cancel our whole account because you the service provider do not know what is going on with your offers.