UW
Urson W
1 reviews | Active since Jul 2012
25 Oct 2022, 21:26
Rewards billing mess
24 Hours later and still no feedback. What is the real issue and why are you unable to resolve the billing issue? Is nobody going to call me or check the chats and references given to me.????
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
25 Oct 2022, 22:42Hi Urson Williams,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Oct 2022, 22:42
Official
Hi Urson Williams,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Oct 2022, 15:23Hi Urson,
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly explain to us what billing issue is it that you have so that we can assist you. Currently the account is upgraded to DStv Premium from Compact plus. Please confirm if that is correct 28-09-2022.
You can also email us on ***
Awaiting your response.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly explain to us what billing issue is it that you have so that we can assist you. Currently the account is upgraded to DStv Premium from Compact plus. Please confirm if that is correct 28-09-2022.
You can also email us on ***
Awaiting your response.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Oct 2022, 15:23
Official
Hi Urson,
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly explain to us what billing issue is it that you have so that we can assist you. Currently the account is upgraded to DStv Premium from Compact plus. Please confirm if that is correct 28-09-2022.
You can also email us on ***
Awaiting your response.
Kind regards,
DStv: Hello Peter Team
We have tried to contact you on ***, with no success.
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly explain to us what billing issue is it that you have so that we can assist you. Currently the account is upgraded to DStv Premium from Compact plus. Please confirm if that is correct 28-09-2022.
You can also email us on ***
Awaiting your response.
Kind regards,
DStv: Hello Peter Team
Best regards,
UW
Urson W's updateReviewer Update
27 Oct 2022, 15:52You may call me. I am available today and tomorrow the whole day.
The upgrade was a reward that was claimed so the discount for the reward was not app****.
It is a lot to write... please call me.
The upgrade was a reward that was claimed so the discount for the reward was not app****.
It is a lot to write... please call me.
UW
Urson W's update27 Oct 2022, 15:52
Reviewer Update
You may call me. I am available today and tomorrow the whole day.
The upgrade was a reward that was claimed so the discount for the reward was not app****.
It is a lot to write... please call me.
The upgrade was a reward that was claimed so the discount for the reward was not app****.
It is a lot to write... please call me.
UW
Urson W's updateReviewer Update
27 Oct 2022, 15:59According to my call record, there has only been one missed call at 09h20 this morning. No other calls...when did you attempt to call me?
UW
Urson W's update27 Oct 2022, 15:59
Reviewer Update
According to my call record, there has only been one missed call at 09h20 this morning. No other calls...when did you attempt to call me?
DStv (MultiChoice)'s replyOfficial
27 Oct 2022, 19:27Hi Urson,
As advised on our telephone discussion, te account will downgrade to DStv Compact plus. The amount due this month is R401,70. Due to your account being on a debit order, should we debit a higher amount we will immediately request for a refund.
We will be in touch.
Kind regards,
DStv: Hello Peter Team
As advised on our telephone discussion, te account will downgrade to DStv Compact plus. The amount due this month is R401,70. Due to your account being on a debit order, should we debit a higher amount we will immediately request for a refund.
We will be in touch.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Oct 2022, 19:27
Official
Hi Urson,
As advised on our telephone discussion, te account will downgrade to DStv Compact plus. The amount due this month is R401,70. Due to your account being on a debit order, should we debit a higher amount we will immediately request for a refund.
We will be in touch.
Kind regards,
DStv: Hello Peter Team
As advised on our telephone discussion, te account will downgrade to DStv Compact plus. The amount due this month is R401,70. Due to your account being on a debit order, should we debit a higher amount we will immediately request for a refund.
We will be in touch.
Kind regards,
DStv: Hello Peter Team
Best regards,