REWARDS AIN'T REWARDS AT ALL!!!!!!!!!

I have just about had it with DSTV, being a loyal customer doesn't count for anything with them. Why call them rewards if claiming for them is an issue ?

I was due for a package upgrade and I claimed as per the process that it will activate on my next debit and when that didn't happen I called on 4 November and was told someone will call me during the cause of the week and spend close to 1hr on that call. its been 6 days since that happened and I now call them back because no contact from their end and I spend another hour on the call, Lusanda mpambani kept delaying the call with hopes that I will hang up and eventually noting that I wasn't going to take that she came back I then requested her manager whom I waited for again for 5mins Athule kandweni his solution was upgrading me at a cost... is that fair Multichoice ??????????