Reward--- MY FOOT

My customer number is ***, I claimed my free subscription upgrade via the DSTV app on the 01 May 2023 and to date do not have access to the channels. I have called the contact center around 5 times and NO ONE has been able to give me an answer, I have been promised call backs on more than 1 occasion and never received not 1. I eventually took the matter up on Facebook manager and have yet to receive a call or solution. this is so frustrating, and I am considering cancelling.