MV
Mbali V

1 reviews | Active since Oct 2015

30 Oct 2015, 20:03

Revolting Service

I paid my dstv account these evening and called the call centre for reconnection. I was told it was sorted. As soon as I got home, there was still an error message on my tv screen. I then called for assistance. The lady who assisted me was so rude. I could actually hear her in the background, telling someone else (in Xhosa) how bad my signal is. She was very unprofessional. After informing her that I would report her, I was finally assisted. <br> <br> I am very disgusted with Multichoice's service.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Nov 2015, 12:26
Official
Hello Catherine87,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team