Revolting service

I went to the Springs agency to do a change of ownership. The person who assisted us did not greet us. No communication was provided on what he was doing when asked for ID's these were provide in LESEGO's hand, after making copies and having a personal conversation with other staff the ID's where thrown back at us. We were informed that a fee of 520,50 was required to be paid I asked what the reason was for as the the account was in credit of over R600. He then became stroppy and said "well what do you want me to do cancel?". This was highly unnecessary and when I asked to speak to the manager we were ignored. After 10 more minutes it was indicated that the lady sitting next to him was the manager. She inturn ignored his requests and after 5min I asked that we just cimplete what needed to be so that we could leave. While waiting to pay LESEGO spoke in zulu telling the payment agent that I have an attitude problem! I have never had such disgusting service!