TB
Terrance B
1 reviews | Active since Aug 2021
03 Aug 2021, 06:15
Reversing a reward
During May 2021 I was rewarded a months subscription for free after taking part in the spin/win promotion. This month I received my statement from MultiChoice and noticed that an amount of R1183.00 is outstanding. My normal payment is R644.00. I contacted the offices and spoke to Confidence. She informed me that the reward I had received in May had been reversed and that is the reason for the amount of R1183.00 on the statement. She could give no reason why this was reversed. My question is how is it fair to reward a customer a free months subscription and then reverse it a few months later. Obviously I am disappointed and am really thinking of cancelling my subscription.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Aug 2021, 16:38Hi Terrance,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Aug 2021, 16:38
Official
Hi Terrance,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
TB
Terrance B's updateReviewer Update
04 Aug 2021, 06:16This reply seems to be automated. The same reply can be seen on all complaints lodged against MultiChoice. No where does one see any positive feedback from MultiChoice.
TB
Terrance B's update04 Aug 2021, 06:16
Reviewer Update
This reply seems to be automated. The same reply can be seen on all complaints lodged against MultiChoice. No where does one see any positive feedback from MultiChoice.
TB
Terrance B's updateReviewer Update
13 Aug 2021, 10:2010 days after receiving a reply from MultiChoice that they are looking into the query, nothing has been heard from them. Suppose we as customers are really not so important to them..
TB
Terrance B's update13 Aug 2021, 10:20
Reviewer Update
10 days after receiving a reply from MultiChoice that they are looking into the query, nothing has been heard from them. Suppose we as customers are really not so important to them..