1 reviews | Active since Mar 2016
REVERSE MY MONEY
Today is the 30 March and no one from Multichoice has contacted me. Not even Rupert Paulsen the person who said they called me and didn't succeed when he rep**** to my previous complaint. I even called back on the 28 Mar and spoke to an agent by the name of Thozamile, who said he will try all his best to help me. Again he requested me to resend all the documents Thabiso has requested from me when I dealt with him weeks ago. This is totally unacceptable that I'm been sent from pillar to post. It's almost a month now and I don't know when I'll receive my money. Why give auth to your accounts to take the money when you see that the customer is not owing that much. Please refund my R3219. You guys just don't have good customer service at all. This could have been resolved long time ago but you dragging your feet. I'm also human just like you. You would probably feel the same way if you were in my shoes. REVERSE MY MONEY THATS ALL I WANT FROM MULTICHOICE!!!!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records you have been assisted with your request, and the credit will be made available to your bank account as from tomorrow.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
According to our records you have been assisted with your request, and the credit will be made available to your bank account as from tomorrow.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,