Reversal payment
DStv
I have a problem with the way you guys are dealing with my query. My account has been deactivated now for 3 days. I spoke to more than 5 consultants from the call center. I tried to chat with you guys on the chat services on the website, still cant get help. I was chatting with someone with DM here, the person keeps asking me same questions. Can you guys help me please.
I pay my dstv every month on the 25th, I did the same last month April. My dstv was deactivate on the 15th of May saying I reversed the money. I called, I sent you proof of payment, statement and transaction history from the bank, that shows and proves that the money was not reversed back into my account. I did the payment via EFT and FNB doesn't allow eft reversal. The last person I spoke telephonically with said that she found the email I send and she will sent it to technical team to investigate what happened.
I did not reversed the R530 that I paid via EFT on April 28th. The bank did not reverse the money. I sent an email with this subject: Customer number ***1_Reversal payment. I sent it from ***, attached is statement from the bank that shows R530 was paid and no reversal was made but still I cannot get assistance
Thank you
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I went to FNB and they told me the money was never reversed. They printed the transaction history that shows the money I paid and never reversed back to my FNB account. I have sent you guys the proof of payment and the bank statement to show that the money was never reversed back into my account. Another thing the bank told was there's no way they will reverse the money without my concern and I cannot reverse the money on my own as it was an EFT payment made by me. I send the bank statement to proofofpayment and dstvhelp email addresses and got this REF ***. One of your colleague Itumeleng Selialia send me an email saying the money was allocated but you keep disconnecting my account.
I went to FNB and they told me the money was never reversed. They printed the transaction history that shows the money I paid and never reversed back to my FNB account. I have sent you guys the proof of payment and the bank statement to show that the money was never reversed back into my account. Another thing the bank told was there's no way they will reverse the money without my concern and I cannot reverse the money on my own as it was an EFT payment made by me. I send the bank statement to proofofpayment and dstvhelp email addresses and got this REF ***. One of your colleague Itumeleng Selialia send me an email saying the money was allocated but you keep disconnecting my account.