1 reviews | Active since Feb 2012
REVERSAL OF DEBIT ORDER
Good Morning <br> <br> Please be advised of the following.<br> <br> Please can I get urgent assistance.<br> <br> Your debited my account for the amount of R409.00 putting my account in arears.<br> <br> Please rectify as I did EFT transfer yesterday for two amounts of R149.00(EXPLORER) and R430.00(MONTHLY SUBCRIPTION) since my account was not debited on the first 002/03/2016.<br> <br> Please kindly reverse the amount as the bank is going to charge me R125.00 unpaid. Now also responsible for the R125.00 fees.<br> <br> This is not my mistake but DSTV- ONLY RECEIVED MESSAGE REGARDING THE DEBIT ORDER LATE YESTERDAY AFTER THE EFT WAS DONE. <br> <br> Now they must reverse the amount and the bank chargers of R125.00<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies.
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
pfarelo