Response to feedback to "Poor service from DSTV" response

Firstly, I want to thank Multichoice for getting back to me shortly after my review on hellopeter. They also phoned on Friday, 20 October 2023...the fastest response I got from Multichoice ever...the question is why do we need to resort to going to a platform like hellopeter for them to be forced into action. The individual who phone me was very efficient, kept to the facts, almost like a robot. He heard my complaint, apologized (I am very sorry) and when I told him that I was thinking of cancelling my subscription, apologized again, but did not give me any options or encouragement to stay with multichoice. When I told him that I was very disappointed and did not want the decoder and the extra view anymore, he apologized again and made arrangements to uplift the decoder from me. Over 20 years of loyalty means nothing. I am currently looking at alternatives and maybe make use of the R 1 029 pm for other subscriptions.