IS
Itumeleng S
1 reviews | Active since Aug 2020
04 May 2023, 08:41
RESOLVE MY QUERY
Account no. ***9
25 April 2023 My balance is R288.52. on the same day I pay R300 . Still I'm no connected. I enquire on WhatsApp line. 01 May 2023 It says I need to pay R400.9 01 May 2023 It says I need to pay R609.9 02 May 2023 I call call center agent tells me a decoder I have not used more than ten years is active. I send an email to cancel it and have credit on it transferred to the current decoder in use. 04 May 2023 i am still waiting for my query REF ***0 to be resolved.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
04 May 2023, 10:28Hi Itumeleng Shoai,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 May 2023, 10:28
Official
Hi Itumeleng Shoai,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
IS
Itumeleng S's updateReviewer Update
04 May 2023, 13:50Waiting any turn around time?
IS
Itumeleng S's update04 May 2023, 13:50
Reviewer Update
Waiting any turn around time?