Resolution
I have beeen calling houling for more than an hour with music. Pricelocl staff noboby answer. My service is suspended even my account was up to date before i request for upgrade to R749. Know one call to explain or if their is hidden cost with the R749. Know my service supended. Total poor service. My aretime is used to listen to music no no ans ENQUIRY REFERENCE NUMBER : Stephen Maphike ***: Account enquiries. ***
Good Day Stephen Maphike ID No. *** I upgrade to Prise lock of R749 pm for full package since i have my decoders and dont need installation. Extra view and recording functions. What is my monthly subscription. I received a bill of R1600 this is not correct as i was paud up to date and a bill of R1600. Please look into the mater and rectify.
Stephen Maphike *** Sent from my LG Mobile
------ Original message------ From: Stephen Maphike Date: Tue, 12 Nov 2019 17:02 To: Dstv; Cc: Subject:Account enquiries. ***
Good Day Stephen Maphike ID No. *** I upgrade to Prise lock of R749 pm for full package since i have my decoders and dont need installation. Extra view and recording functions. What is my monthly subscription. I received a bill of R1600 this is not correct as i was paud up to date and a bill of R1600. Please look into the mater and rectify. NB after this enquiries my service is know suspended. Code Error E0-4
Is thisbthe service clients receive
Stephen Maphike *** Sent from my LG Mobile
Stephen Maphike *** Sent from my LG Mobile
------ Original message------ From: Stephen Maphike Date: Wed, 13 Nov 2019 09:36 To: Dstv; Cc: Subject:Account enquiries. ***
Good Day Stephen Maphike ID No. *** I upgrade to Prise lock of R749 pm for full package since i have my decoders and dont need installation. Extra view and recording functions. What is my monthly subscription. I received a bill of R1600 this is not correct as i was paud up to date and a bill of R1600. Please look into the mater and rectify.
Stephen Maphike *** Sent from my LG Mobile
------ Original message------ From: Stephen Maphike Date: Tue, 12 Nov 2019 17:02 To: Dstv; Cc: Subject:Account enquiries. ***
Good Day Stephen Maphike ID No. *** I upgrade to Prise lock of R749 pm for full package since i have my decoders and dont need installation. Extra view and recording functions. What is my monthly subscription. I received a bill of R1600 this is not correct as i was paud up to date and a bill of R1600. Please look into the mater and rectify.
Stephen Maphike *** Sent from my LG Mobile ***:986130
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
As advised on our telephone discussion, the debit order was high due to upgrade to DStv Premium.
The account has been downgraded to DStv Compact package.
Kind regards
DStv: Hello Peter Team
As advised on our telephone discussion, the debit order was high due to upgrade to DStv Premium.
The account has been downgraded to DStv Compact package.
Kind regards
DStv: Hello Peter Team